Tracking the status of your treatment is easy through your Eden Member Portal. Here’s how you can check if your treatment has been approved and see if any additional steps are needed to finalize your order.
How to Check Your Treatment Status
-
Log into your Eden Member Portal
-
Go to your Dashboard
-
Click on Treatments
-
Select your specific treatment to view its details
Here, you will see your treatment status, approval details, and any action items required to move forward.
Important Notifications to Look For
When you log into your Eden Member Portal, you may see a banner at the top of your account alerting you to any issues that could prevent your treatment from being approved or your order from shipping. Common reasons include:
-
Photo ID issues – Your ID may need to be updated or re-uploaded.
-
Provider requested additional information – Your provider may need more details before approving your treatment.
-
Payment issues – There may be a problem processing your payment.
We’ll also send you an email if there’s an issue with your account that needs attention. Taking care of these issues quickly helps us get your treatment to you as soon as possible.
We're here to help!
If you have any questions or concerns, our Care Team is ready to help. Don't hesitate to reach out for support.