Getting Started
Account and Billing
- How can I cancel my account and what happens next?
- How can I cancel my order and get a refund?
- How Can I Check if There’s Anything More I Need to Do to Complete My Order?
- How Can I Check the Status of My Order, and What Are My Options for Canceling and Receiving a Refund?
- How Do I Cancel My Membership?
- How Do I Opt Out of Receiving Additional Packages?
Treatment and Care
- What Should I Do If I Have Concerns About Side Effects?
- Can I increase my dosage after 4 weeks, and will it affect the price?
- How can I access the follow-up questionnaire for a dose increase?
- How can I ask my doctor a question through the platform?
- How Can I Switch to the Oral Version of Semaglutide for My Next Shipment?
- How Do I Resubmit a Visit for a Specific Medication?
Shipping and Pharmacy
- When Can I Expect My Medication to Be Shipped?
- What Should I Do If My Order Is Delayed?
- Is it safe to use medication that arrived warm or with leaked refrigerant?
- Can I choose a different compounding pharmacy, and could there be an issue with the amount of semaglutide in my medication?
- How Can I Check the Status of My Package, and What Should I Do if There Are Delivery Issues?
- How Can I Check the Status of My Prescription to See if It’s Ordered or Shipped?
Guides and FAQs
- How can I cancel my order and get a refund for a medication I cannot take?
- How can I cancel my account and what happens after I submit the cancellation form?
- How can I ask my doctor a question through the platform?
- What should I do if my coupon code is not valid?
- Why am I not losing weight with oral semaglutide, and would switching to an injectable medication help with weight loss?