Reporting Damaged or Incomplete Orders
We are committed to ensuring your treatment arrives in perfect condition. If your package is damaged or missing any items, please notify us immediately so we can resolve the issue.
How to Submit a Report
To help us assist you quickly, please contact the Eden Care Team and include the following details:
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A Brief Description: Let us know exactly what is wrong (e.g., a broken seal, missing supplies, or a damaged box).
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Photos: If possible, attach clear photos of the damage or the contents of the package. This helps our team investigate with the carrier and pharmacy to provide a faster solution.
Once received, our team will review your information and work to make things right as soon as possible!