Cancellation & Refund Policy
At Eden, we want to ensure you have full control over your treatment. Please review our policies regarding order cancellations and refunds below.
Order Cancellations
You may cancel your subscription at any time through your Account Settings or by contacting Customer Support. To avoid charges for your next shipment, cancellations must be processed before your next scheduled billing date. Cancellations apply to future billing cycles and do not apply to orders already processed or shipped.
Authorization Holds: You may see a "pending" charge on your statement. This is a temporary authorization hold that will be automatically released unless your prescription is processed and sent to the pharmacy.
Refund Policy
Due to the regulated nature of prescription medications, all charges are non-refundable once processed. We cannot accept returns of prescription products.
How to Manage or Pause Your Order
If you would like to stop your next shipment, you can do so directly in your portal:
Log into your Eden Member Portal.
Navigate to the Treatments section.
Scroll to Manage Your Subscription and select the Plan tab.
Click "Take a break" to pause your upcoming order.
Follow the on-screen prompts to finalize your request.
We're here to help!
If you have any questions or concerns, our Care Team is ready to help. Don't hesitate to reach out for support.