Purpose
This article answers common questions about the new Eden platform beta experience, including account access, billing updates, pricing, prescriptions, refills, and providing feedback.
About the New Eden Platform
What is the new Eden platform?
The new Eden platform is a refreshed version of Eden designed to make managing your care easier. You'll enjoy:
- Easier account management
- Faster access to prescription history
- A simplified refill process
- Improved visibility into your account activity
As a beta participant, you'll be among the first members to experience these improvements.
Is this still Eden?
Yes.
You are still receiving care through Eden. Your provider team, medications, and treatment plan remain the same. We're simply upgrading the platform that supports your account experience.
Am I being transferred to another company?
No.
You will continue receiving care through Eden. This is a platform upgrade only.
Is my prescription and dosage history still available?
Yes.
Your prescription history, dosage information, and order history have already been transferred to your new account and will be available when you log in.
Is my information secure?
Absolutely.
Your personal and health information continues to be protected using the same privacy and security standards you've always trusted with Eden.
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Billing & Payment Information
Why do I need to update my payment information?
As part of the platform upgrade, payment information must be added to the new system.
For security reasons, payment details cannot be automatically transferred between platforms.
Updating your payment information ensures your future renewals and orders continue without interruption.
Will I be charged twice?
No.
Once you update your payment information on the new platform, our team will cancel billing in the previous system to prevent duplicate charges.
If you believe you've been charged twice, please contact Member Care, and we'll investigate immediately.
What happens if I don't update my billing information before my renewal?
We'll send reminders as your renewal date approaches.
To avoid delays in future orders or renewals, we recommend updating your payment information as soon as possible.
If you need assistance, our Member Care team is here to help.
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Pricing & Membership
Will my price change?
It depends on your current plan.
For most members, the monthly cost will remain the same or may even decrease. Any pricing changes specific to your account will be included in your invitation email.
If you have questions about your pricing, please contact Member Care.
What is the membership fee?
The new platform separates the membership fee from the medication plan cost.
The membership fee covers access to:
- Eden's care team
- Provider support
- Platform features and services
For most members, the total monthly cost remains the same or very similar to their current plan.
Can I stay on my current plan instead of switching?
We're excited for members to experience the new platform and believe you'll enjoy the improvements.
If you have concerns about transitioning, please contact Member Care to discuss your options.
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Logging In & Technical Support
How do I log in to the new platform?
- Open the invitation email from Eden.
- Select the login link.
- Enter the 6-digit verification code sent to your email address.
- Follow the prompts to access your account and update your payment information.
I didn't receive my login code.
First, check your spam or junk folder.
If you still haven't received the code, contact Member Care, and we'll help you access your account.
The link in my email isn't working.
Try copying and pasting the full link directly into your browser.
If you're still experiencing issues, contact Member Care, and we'll send a new link.
How do I know the email is legitimate?
That's a great question.
The invitation email was sent from an official Eden email address. If you're unsure, you can contact Member Care directly, and we'll help you verify the email and safely access your account.
How do I know my payment update was successful?
After updating your payment information, you'll see a confirmation message on-screen and receive a confirmation email.
If you'd like additional verification, Member Care can confirm the update for you.
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Orders & Refills
I recently placed a refill. Do I still need to update my payment information?
Yes.
Updating your payment information ensures future renewals and refills process correctly. Your current order will not be affected.
Will switching platforms delay my medication shipment?
No.
Your current prescription and shipment schedule will continue as normal.
If you notice any unexpected delays, please contact Member Care immediately.
What is the new refill experience?
The new platform includes a more streamlined refill process with:
- Fewer steps to reorder
- Clearer order status updates
- Faster access to prescription information
- Improved account visibility
You'll see these enhancements after logging in.
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Beta Feedback
Why is Eden asking for feedback?
As one of the first members using the new platform, your feedback helps us improve the experience before it's released more broadly.
Your input directly influences future improvements.
How do I provide feedback?
A feedback form is available:
- In your invitation email
- Within the new platform
The survey only takes a few minutes to complete.
What if I have a concern, complaint, or larger issue?
Please contact Member Care directly.
We're committed to providing a great experience and take all feedback seriously.
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Need Additional Help?
If you have questions about your account, billing, prescriptions, or the new platform, our Member Care team is happy to assist.
Contact us through the Help Center or submit a support request, and we'll be glad to help.
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Related to
- New Eden Platform
- Beta Program
- Billing Updates
- Account Access
- Membership Plans
- Refills
- Prescription History
- Member Care